Contact & Complaints

Effective date: [EFFECTIVE DATE]

[SITE NAME] is operated by [COMPANY LEGAL NAME], [ADDRESS].

Customer support and billing

• Email: [SUPPORT EMAIL]
• Phone: [SUPPORT PHONE]
• Hours: [SUPPORT HOURS]. We reply within [SUPPORT RESPONSE TIME, e.g. 1 business day].
• Charges appear on card statements as [BILLING DESCRIPTOR]. For refunds see the Billing & Refund Policy.

Please include your account code (or account email) and, for billing, the date and amount of the charge. Never send your full card number.

Privacy requests

Access, deletion, correction and other privacy requests: [PRIVACY EMAIL]. See the Privacy Policy.

Complaints and content removal

To report content you believe is illegal, shows a real person without consent, depicts or suggests a minor, or otherwise breaks our Acceptable Use Policy, email [ABUSE EMAIL] with a description, the character name, and the time it happened. Every complaint is reviewed by a person within [COMPLAINT RESPONSE TIME, e.g. 7 business days]; content that may be illegal is removed immediately pending review. If you appear in content without your consent, we will remove it, and you may appeal any decision by replying to our answer.

Copyright (DMCA) agent

Notices of claimed copyright infringement under 17 U.S.C. 512(c) go to our designated agent:

[DMCA AGENT NAME]
[COMPANY LEGAL NAME]
[ADDRESS]
Email: [DMCA EMAIL]

Your notice must include: (1) your physical or electronic signature; (2) identification of the copyrighted work; (3) identification of the infringing material and where it is on the Service; (4) your contact details; (5) a statement that you have a good-faith belief the use is not authorised by the owner, its agent or the law; and (6) a statement, under penalty of perjury, that the information is accurate and you are authorised to act for the owner. Counter-notices under 17 U.S.C. 512(g) may be sent to the same agent. We terminate the accounts of repeat infringers.

Law enforcement and compliance

Legal process and 18 U.S.C. 2257 questions: [COMPLIANCE EMAIL], [ADDRESS].