Billing & Refund Policy

Effective date: [EFFECTIVE DATE]

1. How you pay

Calls on [SITE NAME] are paid with prepaid call time. You buy it in minutes on the hosted checkout page of our payment processor, [PAYMENT PROCESSOR NAME]. Every purchase is a one-time purchase. There are no subscriptions, memberships or automatic recurring charges; you are charged only when you choose to buy.

The price shown in the app at checkout is the one that applies; this table is updated when prices change. Taxes may be added where required.

Welcome time: every new account gets 60 seconds of call time free, once per account. It cannot be refunded or exchanged.

2. Billing descriptor

Purchases appear on your card statement as [BILLING DESCRIPTOR]. If you see this charge and do not recognise it, contact us first at [SUPPORT EMAIL] or [SUPPORT PHONE]; we respond within [SUPPORT RESPONSE TIME, e.g. 1 business day].

3. Delivery

Call time is digital and is added to your account as soon as the processor confirms your payment. You see your new balance in the app. If it does not arrive within 15 minutes, contact support with your account code and the date and amount of the charge.

4. How call time is used

• Time is counted only while a call is connected. Browsing rooms, previews and the time spent connecting are free.
• Time is measured in whole seconds, not rounded up to minutes.
• The call ends when you hang up, when you leave or close the page, or when your balance reaches zero. If your connection drops, counting stops when the call stops responding.

5. Unused balance

Unused call time stays in your account and does not expire while your account is open. It has no cash value and cannot be transferred.

6. Refunds

Call time is delivered at once and used in real time, so used call time is not refundable, except where the law requires it. We will refund to your original payment method:

• Unused purchases: a purchase of which no time has been used, if you ask within [REFUND WINDOW DAYS] days of the purchase. [COUNSEL / BUSINESS TO CONFIRM]
• Technical failure: time used by a call that failed or was cut off because of a fault on our side. We normally restore the time to your balance, or refund it to your card if you prefer.
• Duplicate or unauthorised charges: charges you did not authorise or that were made twice, once we confirm them.
• Account closed by us without cause: unused purchased call time.

To request a refund, email [SUPPORT EMAIL] with your account code (or account email) and the date and amount of the charge. We answer within [SUPPORT RESPONSE TIME, e.g. 1 business day]. Once a refund is approved we send it within 5 business days; your bank may take 5–10 more days to show it.

7. Cancellation

There is nothing to cancel because there are no recurring payments. You can stop using the Service at any time and ask us to delete your account (see the Privacy Policy).

8. Chargebacks

Please contact us before disputing a charge with your bank; most issues are solved faster that way. If you file a chargeback, we will give the card network the transaction and usage records. While a dispute is open, the account may be suspended. Accounts with chargebacks we find to be fraudulent (for example, disputing call time you used) may be closed and the related call time removed. A payment that has been charged back cannot also be refunded by us.

9. Contact

[COMPANY LEGAL NAME], [ADDRESS]. Email [SUPPORT EMAIL] · Phone [SUPPORT PHONE] · Support hours [SUPPORT HOURS].